Refund Policy

Last updated 2026-10-08

Contact: support@motifold.app

1. Payments are processed by Paddle.com, our Merchant of Record, and refunds go back to your original payment method through Paddle.
2. Not happy with Motifold? Email us within 14 days of your purchase and we'll refund you.
3. If a disproportionate share of the purchased credits has already been used, we may decline the refund or refund only the unused part.
4. Monthly credits expire at the end of the billing period. Failed generations return credits to the same valid period.
5. To ask for a refund, email support@motifold.app with your order number. We'll reply as soon as we can.
6. After a refund, the refunded credits are removed from your balance; images you already created remain yours.